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Open Your Account With Privacy In View

Your tk9997 account holds your mobile number, the name you give us and the wallet you fund with, and this page says plainly what we do with all of it.

bKash, Nagad, Rocket contextMobile account securityCookie controlData requests by mailWallet reference checks
Explore the Lobby Read FAQ
tk9997 Open Your Account With Privacy In View
SECURITY AND CONTROL

Check How We Guard Your Data

Sign-in on tk9997 runs on a one-time code sent to your mobile number, so a password alone does not open your account wallet. We keep deposit references against your account rather than on any public page, and we never ask for your bKash, Nagad or Rocket PIN inside the lobby. That PIN belongs in your wallet app and nowhere else. The points below cover how we store what you send, how cookies behave, how long records stay, and how to ask us for a change.

Account Security

Your sign-in runs on a one-time code sent to your mobile number, and wallet numbers stay masked on screen. Nobody on our chat desk asks for your bKash, Nagad or Rocket PIN at any point.

Cookies And Sessions

Cookies keep your session open between screens and remember your language setting. Clear them in your browser and the lobby will ask you to sign in again; nothing else about your account changes because of it.

Record Retention

Deposit and withdrawal entries stay on your account wallet while the account is open, so we can settle a query later. How long we keep other records depends on what your local law requires of us.

Your Change Requests

Ask us to correct a wrong name or close a record and we log the request against your account. We tell you what we can action, and where a holding rule blocks a deletion.

POLICY CONTACT DESK

Reach Our Privacy Contact Desk

Questions about your data go to a named desk, not a form that vanishes into a queue. Write from the mobile number linked to your account and we can pull your record without asking you to repeat your details. If the request touches a transfer, quote the bKash, Nagad or Rocket reference and the matching entry comes up straight away. We answer in English, and where a request sits outside what your local law lets us action, we say so in the reply instead of leaving you guessing.

Team online

Privacy Mailbox

Send a written request to our privacy mailbox from the mobile number on your account. Tell us what you want changed, corrected or removed, and we will confirm in writing once the record has been handled.

Live Chat Desk

Open the chat window from the lobby footer on your phone. A support agent can check your account status, explain what we hold and send a data request straight to the privacy team.

Wallet Reference Help

If your request concerns a transfer, keep the bKash, Nagad or Rocket reference close. With that number we can locate the matching entry on your account wallet and answer faster, without asking you to resend screenshots.

Ask Us About Your Data Rights

These are the questions that reach our desk most often, answered the way we would say them at a cashier counter rather than in legal phrasing. They cover what we hold, what we never ask for, how long entries stay and how to get something corrected. If your case is not listed, the contact paths above still apply, and nothing here changes the rule that access depends on your local law and eligible regions.

Your mobile number, the name you give us and the password you set. When you fund through bKash, Nagad or Rocket we also receive the transfer reference, the amount and the sending wallet number.

No. Your wallet PIN belongs in the bKash, Nagad or Rocket app and nowhere else. Our cashier desk and chat team work from the transaction reference, never from your PIN or your one-time code.

You can, and we will action it where your local law gives you that right. Some transaction records may have to stay as long as the law requires, and we will name which ones.

The cashier team that matches your transfer, the support agent handling your query and the team that handles account security. We do not publish wallet numbers or transaction entries on any public page.

Use your browser settings on the phone to block or clear cookies for our domain. You stay signed in only while the session cookie lasts, so some screens will ask for a fresh one-time code afterwards.

Parts of the platform run on service providers, and some of that processing may happen on servers outside Bangladesh. Where your local law restricts a cross-border transfer, we follow that restriction rather than working around it.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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