Reference

Read These Terms Before You Open an Account

These terms set out what you agree to when you create an account on tk9997 and use our lobby, wallet or any service we offer.

Account use rulesbKash, Nagad, Rocket wallet termsEligibility by regionAccount suspension conditionsHow to contact us about terms
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tk9997 Read These Terms Before You Open an Account
HOW WE OPERATE

How tk9997 Applies These Terms to Your Account

We apply these terms consistently across every account. That means the same rules apply whether you deposit via bKash, Nagad or Rocket, and whether you are accessing the lobby from Dhaka or anywhere else in a supported region. If you believe a term has been applied incorrectly to your account, you have a clear path to raise it with us.

Account Security

Your account login and wallet access are protected under our security policy. You are responsible for keeping your credentials private; sharing them may breach these terms.

Transaction Records

Every bKash, Nagad and Rocket transaction is logged against your account. If a deposit or withdrawal is disputed, the transaction record is the reference we use.

Term Changes

When we update these terms, the change is posted here with an effective date. We do not apply new terms retroactively to completed transactions or settled game rounds.

Dispute Path

Raise a terms dispute through live chat or email. We review the account history and the relevant clause, then respond with a written position you can refer back to.

TERMS CONTACT

Reach Us About Any Term You Are Unsure Of

If a clause in these terms is unclear or you want to understand how it applies to your specific account situation — your bKash wallet link, a pending Rocket withdrawal, or an account access issue — our support team is the right place to start. We aim to respond to terms-related queries with a clear, direct answer rather than a form reply.

Live Chat Open the chat widget from any page in our lobby. Ask your terms question directly and a support agent will walk through the relevant clause with you.
Email Support Send a written query if you need a record of the response. Useful for account suspension questions or wallet transaction disputes tied to these terms.
Account Help Centre Our help section covers the most common terms questions — wallet limits, account eligibility, and what happens when a transaction is flagged for review.

Common Questions About These Terms

These are the terms questions we hear most from account holders — covering wallet rules, account eligibility, what triggers a suspension, and how to request a change.

Yes. Every part of your account is covered — your wallet, your deposits via bKash, Nagad or Rocket, and every game round you start or settle.

A suspended account will have its wallet transactions held pending review. Contact support via live chat or email to understand the status and next steps.

Access and eligibility depend entirely on your local law and region. We do not confirm eligibility on behalf of any individual — check your local rules first.

We post the revised terms on this page with an updated effective date. Continuing to use your account after that date means you accept the changes.

Raise it with our support team through live chat or email. Give us your account reference and the specific clause you are querying so we can respond accurately.

Yes. Where a promotion has its own conditions, those apply to that product specifically. Where they conflict with these general terms, the more specific condition applies.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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